Group+2

Tyler, Carson, Trevor Your assignment: Respond to a Complaint Letter. Your response may be either a good news or bad news letter.

Here is my complaint letter. You can email me at king1cs@cmich.edu. - Carson S. King

Carson,

I like that Mr. Timothy Stark starts out the complaint letter with stating that he is a loyal customer for at least five years and likes the "mart" that Mr. Josh Hamilton operates. Mr. Stark has a valid reason for this complaint as he was ignored refused immediate service, and he would make a good canidate to receive an apology or compensation response letter of some sorts. The letter lacks the name of the employee who was on the phone the whole time and might be difficult for Mr. Hamilton to identify exactly who it is, which could be a issue when writing the response letter. If Mr. Hamilton truly wishes to keep Mr. Stark as a customer some kind of letter in Stark's favor should be written or we could just tell him to "take his business elsewhere" because we dont care.

However, I feel that my sample letter would be optimal for a solid response letter because it goes into more detail and would enable us to create a little bit longer but stronger response.

-Tyler J. Doll

Here is my complaint letter from a Vodafone customer. You can email me at doll1tj@cmich.edu or doll1tj@gmail.com -Tyler J. Doll

After reading the sample letters, Tyler and I decided to use his letter to respond to. The complaint letter dealt with the 5 C's well. The only thing that I thought was wrong with the letter was the overuse of punctuation in the second paragraph "!??!". The letter seemed to have been done with a level of emotion, which displays the writers distaste for the way he was being treated by the company. -Carson

Tyler,

I am going to write a response letter regarding your complaint letter. I plan on making the letter formal and with good news and bad news to the customer. You can read over the letter and edit it in any way you see fit.

Thanks, -Carson

Carson,

Sounds good, I have already read the response you created and overall I think it is acceptable. It is very formal yet understanding of the customers original complaint, which we agreed upon in class. I plan on reviewing the letter, adding some comments, and making some changes. Hope you approve if not comment and let me know and well figure it out. Should be posted by 8:00 pm on 02/22/12. Cheers mate see you in class!

-Tyler J. Doll

Tyler,

I reviewed the changes that you made to the letter and I think that they were acceptable changes that improved the letter. The changes you made were beneficial to the letter because there were grammar and redundancy errors.

Carson